To select the product of your interest on our website, you have to click on the item you like the most.

2. You will enter the page with the product card, with a picture of the product, its description and customer reviews. To buy it, you must click on the “add to cart” button. The item will be included directly in your shopping cart and you can continue selecting items by entering other product files or go to the next step by clicking on the cart and then on “Checkout”.

3. On the next screen, you must enter your billing and shipping information and the payment method: You can pay by credit or debit card, Paypal or bank transfer.

Although it is not mandatory, we recommend you to select the “create account” option. This way, you will be able to track your order on our website and we will save your order data in your user panel.

Remember that the shipping information must be indicated with complete accuracy to avoid confusion or incidents in the shipment of your order. Tulipán Negro is not responsible for incorrect or misspelled addresses.

4. You will receive an e-mail with your purchase confirmation and your order number. Remember to save it as your purchase confirmation. If you have not received it within 30 minutes of making the payment, it may have gone into your spam folder.

5. You will receive your order comfortably at home. Here you can check delivery times.

Yes, there is a minimum amount per order, this amount is 10 euros which is obtained by adding the Subtotal + VAT, shipping costs are excluded from this calculation.

A minimum order of 10 euros is required to complete the purchase process.

If the total weight of the order exceeds 6 kilos, the equivalent of approximately 12 products, and the shipment will be made to the peninsula, there will be an increase in the total amount of the order. You can contact us so that we can inform you of the new shipping cost through our contact form or write us directly to the following address briseis@briseis.com indicating the products you wish to purchase.

For orders destined for the Canary Islands, please contact us first through our contact form or write to us at our address briseis@briseis.com

Currently for International shipments, please consult before through our contact form or write us to our address briseis@briseis.com.

These Conditions of Sale shall be interpreted in accordance with the rules of Spanish law. However, the law of the country in which you reside may contain more favorable rules, to which you may avail yourself.

For the resolution of disputes that may arise from the interpretation, validity and enforcement of these Conditions of Sale, if you are a resident or citizen of the European Union, you can go to the Online Dispute Resolution Platform of the European Commission, through the following link:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Alternatively, you may also resort to the Courts and Tribunals of Justice that are competent in accordance with the provisions of the applicable legislation.

Yes, shipping costs vary according to destination.

For shipments to the Iberian Peninsula, the cost is 3.99 euros*.

For shipments to the Balearic Islands the cost is 9.95 euros.

Shipping is FREE for orders over 40€. Except for orders to Balearic Islands, Canary Islands, Ceuta and Melilla.

For shipments to the Canary Islands and International please contact us through our contact form or write us to our address briseis@briseis.com

*In case your order exceeds 6 kg in weight, an increase in the shipping price will be applied.

Once we have received the payment (it may vary depending on the bank) we will start preparing the order. The delivery time, after preparing the order is 72/96 hours for Peninsula and Balearic Islands.

During sales and promotions, delivery time may be longer than usual.

For orders shipped to the Canary Islands and International please contact us through our contact form or write to our address briseis@briseis.com.

Of course. In the checkout process you can specify shipping information other than billing information.

Product warranty in case of technical problem / product quality.

If this happens, we will take care of the whole process very easily and free of charge. Send an email to briseis@briseis.com with the order data, the lot number and a picture of what you have received, so we can solve it quickly.

Once we receive the returned products, we will check them through our quality control.

• • If the quality control confirms the non-conformity or defects of the returned product, we will contact you to confirm that the refund has been processed. In this case, within a maximum period of 14 calendar days, we will reimburse you all the costs incurred, including: the amount you paid for the returned product(s) and, if applicable, the initial shipping costs and the shipping costs generated by the return. The refund will be made by the same payment method you chose at the time of placing the order.
  • If no non-conformity or material manufacturing defect is detected after quality control, we will refund the price of the product, plus the initial shipping costs. In this case, the customer will be responsible for the shipping costs that may arise from the return.

• The consumer and user will have a period of 14 calendar days to exercise the right of withdrawal, in which shipping costs are borne by the buyer. The refund will be made, provided that the products to be returned are in the same condition in which they were received; unopened and with the original packaging and box. If it is a pack, it cannot be divided, so it is necessary to return the whole pack. If the 14-day period expires on a Saturday, Sunday or holiday, it is extended until the next working day. Once we receive the returned products, we will check that everything is correct and contact you to confirm that the refund has been processed.

• We will not reimburse in the following cases:

– Damaged products due to incorrect use or negligence.

– Products not purchased on the Website.

– Used products whose packaging has been opened and/or manipulated.

• To enforce the right of return you can send an email to briseis@briseis.com with your decision of withdrawal, once we receive your request we will contact you to proceed with the next steps of the procedure.

*Remember to pack the package well and include the purchase invoice.

You can keep up to date with news, discounts and promotions through the following means:

Subscribe to our newsletter.

We inform our subscribers of all discounts and promotions on our products.

Follow us on social networks.

Our Facebook, Instagram and Twitter followers always get first-hand information about the sweepstakes, promotions and discounts we run in our online store.

Subscribe to our Youtube channel.

There we will post the videos of all the new products that we are releasing.

It is not necessary, but it is recommended to be able to track the shipment of your order, to have a record of all orders placed in your user area, and to be able to get promotions and discounts before anyone else.

www.tulipannegro.es makes an effort to have all product images up to date, but due to the continuous updating of our items, there may be slight variations in labeling or packaging.